Nissan Saudi Arabia Co., Ltd. has won the Global Nissan Aftersales Award (GNAA) for the second year in a row as a result of its exceptional performance in aftersales operations. Despite the difficult circumstances that the Kingdom, the region, and the world have gone through due to the outbreak of the COVID-19 pandemic and its repercussions on the economy, the company still managed to attain the Global Nissan Aftersales Award for the 2020 fiscal year, with the support of its authorized retail dealer in the Kingdom, Petromin Nissan. This award was created by Nissan globally and has been ongoing for the past 30 years to recognize excellence in aftersales services provided by markets around the world.
Depending on a set of aftersales standards that includes parts and service performance, customer service, and quality management, Nissan’s award is granted to the best-performing markets across the world. According to the size of the market, the award is broken down into different groups. Nissan Saudi Arabia achieved the best results and won the GNAA in its group, surpassing 8 other markets. Most importantly, the company achieved the highest performance in the Middle East in terms of the aftersales services.
“The results speak for themselves, and the Nissan Saudi Arabia team takes pride in the ongoing efforts made to elevate its aftersales services. The unwavering spirit of the Nissan KSA and Petromin Nissan team reasserts our commitment to the pursuit of excellence which led us to this great achievement. Winning the Nissan Global Aftersales Award for the second time is a wonderful success for Nissan Saudi Arabia, as we continue to put our customers first.” said Bader El Houssami, Managing Director of Nissan Saudi Arabia.
“Having received such a valuable recognition for the second year in a row shows how hard Nissan KSA and Petromin Nissan aftersales teams in Saudi Arabia are working relentlessly to meet Nissan customers’ needs in all aspects. Our team is fully committed to delivering a world-class aftersales service in KSA”, added Eng. Ahmed Taha, Nissan Saudi Arabia Aftersales Director.
Nissan Saudi Arabia is always keen to strengthen its relationship with Petromin Nissan, its authorized retail sales dealer in the Kingdom, to further improve the efficiency of the business and achieve continued success. The company aims to offer its customers the best after sales service in Saudi Arabia by adapting their offerings according to the changing needs of their audience over time as well as offering Nissan’s services to all customers through the opening of new Petromin Nissan showrooms and service centers in the Eastern and Southwestern provinces with a goal towards a wider network expansion plan across the Kingdom. During the COVID-19 lockdown and curfew measures, Nissan Saudi Arabia was the first to offer digital aftersales services, including door-to-door service and test drives.
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