Reaching out to let you know that Lucid Motors has announced its vehicle service program, called Lucid Care, as well as the comprehensive warranty for Lucid Air. Details of the announcement can be found here.
Lucid Care is an ownership experience focused on comfort and convenience, with core program elements that include remote services like mobile service, over-the-air updates and roadside assistance. These remote services are supported by a network of state-of-the-art Lucid Service Center locations.
Lucid Care includes:
- Over-the-air (OTA) software updates: Lucid’s state-of-the-art technology for delivering OTA updates enables simple diagnosis – and sometimes repair – of vehicles regardless of location. Routine software updates, should the customer choose, can be performed automatically as they become available.
- Lucid Mobile Service: If hands-on service is required, Lucid’s fleet of mobile service vans will enable owners to conveniently schedule service at their home or place of business. The vans will be equipped to handle the vast majority of service and maintenance needs, minimizing the need to visit a Lucid service center.
- Lucid Service Centers: Should it be necessary, or for those who prefer in-person care, Lucid service centers will be located in most major metro areas. All technicians are Lucid employees, and among the resources at their disposal is a proprietary augmented reality (AR) system to help diagnose and repair Lucid vehicles.
- Roadside assistance: This service is complimentary to Lucid customers for four years or 50,000 miles. If necessary, Lucid will transport a vehicle to the nearest Lucid Service Center and offer alternate transportation to get customers back on the road and to their destination as quickly as possible.
The Lucid Care experience is backed by a limited warranty that is considered, detailed, and designed to give Lucid owners complete peace-of-mind. The comprehensive warranty includes:
- Basic Vehicle: 4 years/50,000 miles
- Powertrain: 8 years/100,000 miles
- High-voltage battery: 8 years/100,000 miles to 70% capacity
- Corrosion protection: 10 years/unlimited mileage
- Body and paint defects: 4 years/unlimited mileage
- Supplemental Restraint System: 5 years/60,000 miles
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